Ashbourne Foods Limited are committed to protecting and respecting your privacy when you use our services in line with the Data Protection Act 1998 and GDPR.
1.1. What personal data we collect from you when you use our website, contact us or use our services
1.2. How we will collect and use that information; and
1.3. How you can contact us if you wish to exercise any of your rights in relation to the information.
By providing us with your information you consent to our use of it in the manner set out in this policy.
For the purposes of the Data Protection Act 1998 (the “Act”), the Data Controller is:
Ashbourne Foods Limited
185 Gloucester Crescent, Wigston, Leicester, LE18 4YH
Company No. 07029698
We may collect and process the following information about you:
2.1. Information that you provide to us when filling in forms on this website or that you provide when you contact us. This may include your title, first name, surname, address, telephone number(s), email address(es), date of birth, place of employment, products bought, amount paid, proof of payment and details of payment methods used by you. This information may be given:
2.1.1. when you contact us with queries, complaints or a request for information or purchase products;
2.1.2. whilst recording transactions that you carry out on our site and, although we do not hold any information about your financial transaction other than details of the value of the product(s) that you purchase, when they are purchased and the method of purchase;
2.2. When you visit our website details of your visits, how you use our site and the resources that you access on our site may be recorded as explained in section 7 of this policy.
We may use information held about you in the following ways:
3.1. To notify you about any updates to your order;
3.2. To make and receive any payments necessary between us;
3.3. To carry out our obligations arising from any contracts entered into between you and us when placing an order;
3.4. We use your personal information for customer services and administration, customer research, fraud and crime prevention;
3.5. To provide you with details of our products and information which we feel may interest you;
3.6. To enhance your experience of our website, as described in section 7 of this policy;
If you are an existing registered customer that has opted in to receive our newsletter, we will only contact you by electronic means (e-mail) with product offers, competitions, latest news and information where you have indicated your agreement.
To prevent marketing to you: You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. If you do not want us to use your information for marketing purposes please make sure that you indicate this via the tick box when you sign up or, if you have an account with us, by logging in and changing your contact preferences.
To prevent all contact by us to you, you can opt out at any time by contacting us via the Contact section of our web site.
Under the Data Protection Act you can ask to see any personal information that we hold about you. To request a Copy of your information contact us via the Contact section of our web site or.
We may disclose your personal information to third parties:
5.1. To process payment card transactions;
5.2. To respond to your complaints or administer requests made by you;
5.3. In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
5.4. If we or substantially all of our assets are acquired by a third party, in which case personal information held about our customers will be one of the transferred assets; and
5.6. At our discretion, we may disclose personal data in response to valid requests from the police and other statutory law enforcement agencies. Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Act.
6.1. The information that we collect from you will be stored in the European Economic Area (“EEA”).
6.2. Any payment card transactions will be processed securely, the suppliers that we use to process payment card transactions operate in accordance with the PCI DSS industry standard payment card security process to ensure that your online purchases are secure.
6.3. We will keep your information secure. Please note: where you use a password on any website or app we provide it is your responsibility to keep that password confidential.
Cookies are small data files that are placed onto the hardware device which you use to browse the internet by websites that you visit.
Cookies contain information about your visits to that website and the purpose of cookies is to enable our website to remember you, and your browsing habits, when you visit it again in the future.
8.1. At our discretion, we may disclose personal data in response to valid requests from the police and other statutory law enforcement agencies.
8.2. Before we authorise any disclosure, the police have to demonstrate that the personal data is necessary to assist them in the prevention or detection of a specific crime, or in the apprehension or prosecution of an offender.
8.3. Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Act.
Any links to external websites on www.ashbournefoods.com or within our newsletters and social media platforms are placed there for your convenience. Ashbourne Foods accepts no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that Ashbourne Foods endorses that site.
Our website may contain links to sites owned and operated by third parties. They have their own privacy policies, and we urge you to review them before browsing those sites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.
Last updated on 15th May 2018.